Claims Information

When you make the decision to hire East Coast Moving and Storage for all of your moving needs, chances are very high that there won’t be any problems along the line.

Our entire staff is very highly trained and experienced in the toughest of moves. But we do understand that nobody is perfect and sometimes a claim might need to be filed. Below are some steps and guidelines that you can use to make sure that you get the best results if you do ever have to file a claim.

Claims Information

If something ever happens and something is damaged or if you feel that you may have been overcharged by mistake, the first step that you should take is to notify the company that took care of your move. Give them a chance to do an internal investigation and if something isn’t right, in most cases they will figure out what happened and make it right with you.

Each company has a section on their website where you can start a claim process. You will want to make sure that all of the information that you enter is accurate, for the quickest results. Your full name as it appears on the contract should be used along with your order or job number. You’ll also want to make sure to include your email address and phone number so you can be contacted easily.

You will be sent a notice, in most cases via email, letting you know that your claim has been received and is now entered into the system. It’s always a good idea to check your spam folders or junk email folders if you don’t receive a response of verification within 24 hours. You also always have the option of calling your company during regular business hours. But if the claim is started online you will receive a confirmation of the claim being filed and you will know that it will be handled shortly.

Please be aware that there are limitations when filing a claim. Any claim that is to be filed for overcharging, delay, damage, or loss, must be filed electronically and done so within 9 months of delivery for interstate or international moves. If the move was local or intrastate, then the time frame is shorter, and a claim must be filed within 15-90 days of delivery. Always make sure to check your state regulations to make sure that you are working within the proper time frames for your claim. The back portion of your contract will normally have the correct time frames that apply to your state.

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Claims Information

Claims Information

 

Federal regulations dictate that the company has 120 days to settle a claim or to deny it. If the investigation will take longer than the 120 day period, the company must give you a notice of an extension that can be no longer than 60 days. This must continue every 60 days until a final solution has been reached, or the claim has been officially denied. Before you file a claim it’s important that you have everything in order to prepare the claim. In most cases once your claim is filed, it can’t be re-filed or updated. So you’ll want to make sure that you have all of your information correct before you file your claim.